Last updated 24 October 2026
1Summary
Registration is free. Memberships are digital services paid for online. This policy explains when a payment can be cancelled or refunded.
2Cancellation
- Memberships are monthly and are not renewed automatically, so there is nothing to cancel to stop future charges.
- You may stop using the service at any time. A membership that is already active stays active until it ends.
- You may ask us to hide or delete your profile at any time from Account and Privacy.
3When you are eligible for a refund
You can ask for a full refund in these cases:
- Your money was deducted but the membership was not activated, and the payment was not reversed automatically.
- You were charged more than once for the same membership (duplicate payment).
- You were charged an amount different from the price shown at checkout.
- The membership could not be delivered because of a technical fault on our side, and we could not fix it within 3 working days.
- Your profile was rejected by our review team before you used any membership benefit.
4When a refund is not given
- After a membership has been activated and you have viewed full profiles, sent interests or used a contact unlock.
- If your account was suspended or removed for breaking the Terms and Conditions.
- If you change your mind, or find a match elsewhere, after using the membership.
- For the unused part of a membership. Memberships are not pro-rated.
- For problems caused by wrong details you entered, such as a wrong email or mobile number.
5How to request a refund
- Write to support@odiachristianmatrimony.com from your registered email address within 7 days of the payment.
- Include your name, registered email, order reference and the date and amount of the payment.
- Never send passwords, OTPs, card numbers or banking PINs.
We will review your request and reply by email within 3 working days.
6Refund timeline and method
- Approved refunds are made to the original payment method only (card, UPI or bank account used for the payment).
- We start the refund within 5 working days of approving it.
- Your bank or card issuer may take a further 5 to 7 working days to show the money in your account.
- If a payment was debited but failed on our side, the amount is normally reversed automatically by the payment gateway within 5 to 7 working days.
7Disputes
If you are not satisfied with our decision, write to us again at support@odiachristianmatrimony.com and we will review it. Our Terms and Conditions apply to any dispute.
8Contact
Odia Christian Matrimony, At/Po Loisingha, Balangir, Odisha 767020, India. Email: support@odiachristianmatrimony.com. Phone: +91 91142 18682.